Delivery
- What are your delivery charges?
- How does UK Next Day Delivery work?
- Can I pick my 1 hour delivery window with DPD?
- Can I choose a safe place or drop off point with DPD or Royal Mail?
- How does the DPD Pin Code service work?
- Who do you use for delivering orders?
Returns & Refunds
- How do I return a UK Order?
- What's your return policy?
- How does DPD Tracked Returns Work?
- How long will it take to get my refund?
- Will I get an email when my parcel arrives back with you?
- Is there a size or weight limit for the Returns service?
Custom Fit
- How long does it take for Custom Fit golf clubs to be shipped?
- Can I change specifications on my custom fit order?
- Can I cancel a Custom Fit Order?
- The specification I want for a custom fit order is not showing online. What can be done?
- Do custom fit orders ever get delayed?
- A specification is wrong on my custom fit order. What should I do?
Interest Free Finance with V12
- What types and lengths of finance do you offer?
- Can I work out monthly repayments before I order?
- When will my first finance payment be taken by V12?
- What happens if I return something from a V12 finance order?
- Do I have to pay a deposit?
- Where can I ship my V12 Finance Order?
Klarna
- What types and lengths of finance do you offer?
- Can I work out monthly repayments before I order?
- When will my first payment be taken from Klarna?
- What happens if I return something from a Klarna order?
- Do I have to pay a deposit?
- What countries is Klarna offered to?
Clearpay
- What types and lengths of finance do you offer?
- When will payment be taken for my order?
- What happens if I return something from a Clearpay order?
- Do I have to pay a deposit?
- What countries is Clearpay offered to?
- Can I order anything on finance?
Faulty Goods & Warranty
Discounts & Codes
- The bundle deal I am trying to buy is not discounting the second item. Why not?
- My discount code isn't working. Why not?
- Do you offer discounts for Public Services (NHS, Police, Armed Forces etc)
- Do you offer discounts for PGA Professionals?
- Do you refund the VAT for orders shipping to BFPO addresses?
- Do you offer discounts for Students?
Loyalty Points
- How do I earn Loyalty Points?
- How long do Loyalty Points take to show on my account?
- Can I use points on my first order?
- How can I tell how many points I have earned?
- How do I spend my Loyalty Points?
- Do only UK customers earn Loyalty Points?
Gift Vouchers
Stock, Orders & Payments
- Black Friday 2024 Price Promise
- Are all the items on the site in stock?
- Will an item come back into stock?
- Can I change my order once it has been placed?
- Can I pre-order an item that is coming back into stock?
- Can I reserve an item and purchase it later?